The terms that apply here.

These terms apply to your use of this website and to general enquiries with Solution Care. The supports we deliver are governed by the individual service agreement signed with each participant, which takes precedence over anything on this website.

We keep the information here accurate and current, but it is general in nature and does not take your personal circumstances into account. Nothing on this website is medical, legal or financial advice.

Descriptions of NDIS supports are provided as a guide. What is funded in your plan is decided by the National Disability Insurance Agency, not by us.

Before support begins we agree a written service agreement covering the supports, hours, rates, responsibilities and cancellation terms. Rates follow the current NDIS Pricing Arrangements and Price Limits.

Either party can end a service agreement by giving the notice set out in that agreement. We will always help you transition to another provider where we can.

Cancellation notice periods and short notice cancellation charges follow the current NDIS Pricing Arrangements and Price Limits. Your service agreement states the notice period that applies to you.

To keep everyone safe we ask that you provide accurate information about support needs and risks, tell us when things change, provide a safe working environment for our workers, and treat our team with respect.

Referral, careers and contact forms are used only to respond to your enquiry. Do not send urgent or emergency information through a web form. In an emergency call 000.

The content, layout and images on this website belong to Solution Care or are used with permission, except the I heart NDIS registered provider mark, which is used under the terms set by the NDIS Quality and Safeguards Commission.

To the extent permitted by law, we are not liable for loss arising from reliance on general information published on this website. Nothing in these terms excludes rights you have under the Australian Consumer Law.

Questions about these terms can be sent to info@solutioncare.com.au or raised by phone on 0485 551 892.